Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your information.

Effective Date: January 1, 2025

Privacy at a Glance

  • •We collect information you provide when creating an account, setting up your business, and managing appointments.
  • •We use trusted third-party services (Stripe for payments) to power key features.
  • •We never sell your personal information to third parties.
  • •You can request access to, correction of, or deletion of your data at any time.
  • •Business owners are responsible for their clients' data collected through booking pages.

1. Introduction

GET SCHEDULED ("we," "our," or "us") provides an appointment scheduling platform for service professionals and their clients. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Account Information (Business Users)

When you create a GET SCHEDULED account, we collect:

  • Email address
  • Password (stored in encrypted form)
  • First and last name
  • Phone number

2.2 Business/Organization Information

To set up your booking page and manage your business, we collect:

  • Business name and description
  • Business logo and images
  • Business address
  • Business phone number and email
  • Work schedule and availability
  • Services offered and pricing

2.3 Client Information (Collected by Business Users)

When business users add clients or when clients book appointments, the following information may be collected:

  • Client name
  • Email address
  • Phone number
  • Date of birth (optional)
  • Appointment notes
  • Photos (if uploaded by the business user)

2.4 Appointment Data

We collect information about appointments including:

  • Date, time, and duration
  • Services booked
  • Appointment status and history
  • Notes and special requests

2.5 Payment Information

We use Stripe to process payments. When you make or receive payments through our Services:

  • Payment card information is collected and processed directly by Stripe
  • We do not store complete credit card numbers on our servers
  • We receive limited transaction information (amount, date, last four digits of card)
  • For business users connecting Stripe, we store your Stripe account ID and connection status

2.6 Usage Data

We automatically collect certain information when you use our Services:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and features used
  • Date and time of access

2.7 Mobile Device Information

If you use our mobile application, we may collect:

  • Device identifiers
  • Push notification tokens (with your permission)
  • Device platform (iOS or Android)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process and manage appointments
  • Send appointment reminders and notifications via email
  • Process payments and subscriptions
  • Communicate with you about your account and our Services
  • Provide customer support
  • Generate analytics and reports for business users
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. How We Share Your Information

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

4.2 Business Users and Their Clients

When clients book appointments through a business's booking page, the business user can access client information necessary to provide their services. Business users are responsible for their own privacy practices regarding their clients' data.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal process (subpoenas, court orders)
  • Government requests
  • To protect our rights, privacy, safety, or property
  • To enforce our Terms of Service

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Controller vs. Data Processor

GET SCHEDULED serves different roles depending on the type of data:

  • For Business Users: We act as the data controller for your account and business information.
  • For Client Data:Business users are the data controllers for their clients' personal information. GET SCHEDULED acts as a data processor, processing client data on behalf of business users.

If you are a client who booked an appointment through GET SCHEDULED, please contact the business directly for questions about how they handle your personal information.

6. Cookies and Tracking

We use cookies and similar technologies to operate our Services:

  • Essential Cookies: Required for the Services to function (authentication, security).
  • Analytics Cookies: Help us understand how users interact with our Services.
  • Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information at any time through your account settings.

7.2 Data Deletion

You may request deletion of your account and associated data by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7.4 Email Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email. Note that you may still receive transactional emails related to your account.

7.5 Data Portability

You may request a copy of your personal data in a structured, commonly used format by contacting us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Support business operations

Generally, we retain:

  • Account data: For the duration of your account plus a reasonable period after deletion
  • Financial records: For 7 years as required for tax and accounting purposes
  • Appointment data: For 3 years after the appointment date

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You can request correction of inaccurate personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

To exercise your rights, please contact us at [email protected].

11. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Effective Date" at the top of this policy
  • Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: